Refund policy

Return & refund policy Noirélle Cosmetics

WHAT'S YOUR REFUND POLICY?

We have a money-back-guarantee, 120 days after you receive your order. If you are not happy with your results, contact us at info@noirellecosmetics.com and we will assist you in processing your return and getting your money back. You will be responsible for the return shipping postage. 

Please note, the return must be received back within the 90 day window, or proof of the return in transit must be provided. 

 

CUSTOMER RESPONSIBILITY

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed in time.  If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse. If Noirélle Cosmetics reships your order you will be responsible for additional shipping costs.

Additionally, orders that have been shipped out cannot be cancelled or refunded while still in transit. Refunds can only be processed after an order is returned to us by the customer. 

MY ORDER WAS STOLEN/LOST

If delivery has been confirmed for your package via the shipping carrier, we are no longer responsible for the acceptance of your order at that point, as we have fulfilled our due diligence. However we will still do everything in our power to make sure you get your product!

Please note, tracking notifications are not 100% accurate in their timing….. So you may want to give it a few extra days or so to show up. If it still doesn't arrive, please check any other places that accept delivery in your neighborhood, or with neighbors.

As a final step, we ask that you contact your local post office for information regarding this order. Once this final step has been taken, and if still nothing is located; we ask that you file a claim and we will be happy to send you a replacement order ASAP. 

 

We have a 100% money-back-guarantee for 120 days after your purchase. If you are not happy with your results, contact us at info@noirellecosmetics.com and we will assist you in processing your return and getting your money back.